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India Post Payments Bank (IPPB) and NPCI Bharat BillPay, the wholly owned subsidiary of National Payments Corporation of India, announced Friday, December 10, 2021 to facilitate assisted bill payments in cash anywhere in the country to customers’ doorstep via Bharat BillPay platform. In a statement, IPPB said the platform will also allow all non-IPPB customers to pay bills for various utilities and other recurring services.

With the help of the new facility, customers will be able to easily pay their recurring bills not only from the comfort of their own homes, but also by going to the nearest post office. IPPB said it has also revamped its bill payment platform and that now more than 20,000 billers using the Bharat bill payment system will be available to customers of various banks and IPPB.

Commenting on the new feature, J. Venkatramu, Managing Director and CEO of IPPB, said in the statement, “With this collaboration, NPCI Bharat BillPay Ltd. Gramin Dak Sevaks and postal staff. Leveraging the Post Ministry’s last mile network and IPPB technology-driven digital banking platform, Bharat BillPay offers one-stop-shop ecosystem for all bill payment offering bill payment service interoperable and accessible anytime and anywhere to all customers across India with certainty, reliability and security of transactions.

New key features

Pay all recurring bills in cash mode
Updated transaction history with maximum detail
Set transaction alerts and reminders
Updated on-screen user experience
Raise / track complaints online for bill payment transactions
Adding, selecting and modifying billers
Activate notifications, snooze alerts and reminders

Transactions you can make

The statement said that both IPPB and non-IPPB customers will be able to complete recurring transactions such as mobile postpaid, D2H top-up, tuition and other utilities using the bank’s mobile banking service. They will also be able to view updated transaction history, set transaction alerts and reminders, and raise / track complaints online for Bharat BillPay transactions using the IPPB digital banking platform.

Noopur Chaturvedi, CEO of NPCI Bharat BillPay Ltd., said: “We believe this alliance will transform the bill payments segment, as customers are now allowed to pay their bills at their convenience, whether by sitting at them from our trusted factor or visit the nearest post office.

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